Specifications
About Transportation
We offer free shipping on any order to UK. （if your orde is over 60£）
Shipping Methods:
(1) Free Shipping:
• Cost: Free on 60€ orders
• Process Time: 1-2 weeks
• Delivery area: to UK.
| Carrier | Corresponding products | Shipping time |
| DPD | Most normal size and weight products | 2 weeks |
| Expedited Express for Small Pieces | Specified products with a small size | 1-2 weeks |
| EMS | Big size but light products | 2-4 weeks |
(2) Fast Shipping: only available to Norway, Iceland, Cyprus, Puerto Rico, Alaska, and Hawaii.
• Cost: €100 per piece
• Process Time: 1-2 Weeks
• Shipping Time: 5-7 days
• Carrier Availability by Destination:
Norway, Iceland, Cyprus: UPS / DHL Express
Puerto Rico, Alaska, Hawaii: UPS / DHL Express / FedEx
Please note: The above information is for reference only. For the same country/region, the delivery time may vary depending on the shipping location. We are constantly improving our services and we will try our best to find more and better carriers to work with.
For returned orders or canceled orders when the product has already been shipped, the additional shipping charges are non-refundable.
>> Please see our Shipping Policy for more details.
2. Can I track my order?
Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest shipping information.
About Returns and Refunds
1. Can I cancel my order?
Yes, you can cancel your order free of charge within 24 hours. Please email us at [email protected] your order number and invoice, we will confirm and get back to you within 24 hours.
2. Do I have to pay for return shipping?
Yes, if the return is caused by non-quality issues (including but not limited to colour, size, inappropriate style, personal reasons ......), the return shipping fee will be borne by you. The actual amount may vary from one carrier to another.
3. When will I receive the refund?
After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected]
4. What if I receive a damaged product?
In case you have received a damaged item, please email us at [email protected] within 48 hours of delivery and attach clear pictures of the damage. We will give you a perfect solution as soon as possible.
>> Please see our Return & Refund Policy for more details.
About Product
1. Are the lights dimmable?
For lamps with bulbs, you can choose a dimmable bulb to work with the dimmable system in your home. For lamps with LED-chip, we can customise dimmable versions for you.We can make all lamps dimmable. If you have this need, don't hesitate to enquire us.
2. Can I have a longer cable?
We offer 150cm cable for most lamps. If you want a longer cable (within 800cm), please make a note when you place the order, we will extend the cable for free.
3. Is the rated voltage of the luminaire compatible with my country/region?
The voltage of our products will be adjusted according to your country as shown below.
110V-120V: USA, Canada, Mexico, Brazil, Japan, Cuba.
220V-240V: UK, Australia, France, Netherlands, Italy, Germany, Spain, Norway, Ireland, Greece, Portugal, New Zealand, Belgium, South Africa, Egypt, Chile, Denmark, Russia, Singapore, Sweden, Israel, Switzerland.
